Rubbish Removal Camden Privacy Policy

This Privacy Policy explains how Rubbish Removal Camden collects, uses, stores and protects your personal data when you use our rubbish removal and related services. It applies to all Rubbish Removal Camden customers within our Camden service area, including enquiries, one-off collections and ongoing service arrangements.

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to provide clear and transparent information so you can understand how and why we process your information, and how you can exercise your rights.

Who We Are And How To Contact Us

Rubbish Removal Camden is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed. You can contact us to ask questions about this policy or about your personal data using our usual customer contact details by phone, email or post, marked for the attention of the Data Protection Contact.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and the services you use. The categories of personal data we may collect include:

Identification and contact details, such as your full name, address, property access information, email address, phone number and, where relevant, company name and role.

Service and booking information, such as details of your enquiry or booking, service address, type and quantity of waste to be collected, preferred dates and times, notes about access, and any photographs you choose to provide relating to the items or waste to be removed.

Billing and payment information, such as payment status, invoices, quotations, records of payments made and amounts outstanding. If you pay by card using a payment service provider, your full card details are not stored by us and are processed directly by the provider.

Communications data, including email correspondence, telephone call details, text messages and any other communications you send to us, as well as our responses to you.

Technical and usage information, such as basic information about how you interact with our website or online booking tools. This may include your IP address, approximate location, device type, browser type and pages visited, where this is necessary for site security, functionality or service improvement.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, text message, website form, social media or in person, for example to request a quote, make a booking or ask a question about our services.

We may also receive information indirectly when another person arranges a service on your behalf, such as a landlord, letting agent, property manager or family member, or when we work with partner organisations that refer customers to us. In all cases we only collect personal data that is relevant and necessary for providing and managing our services.

Lawful Bases For Processing Your Data

We only process your personal data where we have a valid lawful basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:

Performance of a contract: We process your personal data to provide you with our rubbish removal and related services, including handling enquiries, providing quotations, confirming bookings, carrying out collections and processing payments.

Legal obligations: We may process your data where this is necessary to comply with our legal and regulatory obligations, such as waste transfer documentation, accounting and tax requirements, and responding to lawful requests from authorities.

Legitimate interests: We may process your data for our legitimate business interests, provided these are not overridden by your rights and freedoms. This includes managing and improving our services, handling queries and complaints, keeping appropriate business records, preventing fraud and ensuring site and system security.

Consent: In limited situations, we may ask for your consent, for example for certain types of marketing communications that are not covered by legitimate interests. Where we rely on consent, you can withdraw it at any time using the contact details in this policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiries, provide quotations and give information about our services that you request.

To set up, manage and deliver our rubbish removal and related services, including arranging appointments, accessing your premises as agreed, and recording the work carried out.

To issue invoices, process payments, manage refunds and deal with any fees or charges.

To communicate with you before, during and after our services, for example to confirm appointments, notify you of changes, or respond to any issues or complaints.

To maintain accurate internal records, including accounting records, service histories and waste transfer records where required by law.

To improve our services, train staff, monitor performance and ensure quality and safety.

To protect our business, staff and customers by preventing and detecting fraud, misuse or security incidents.

Data Processors And Sharing Your Information

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes described in this Privacy Policy.

Examples of such processors include payment processing providers, accountants or bookkeeping services, external waste transfer and recycling facilities that require documentation linked to your service, customer management or scheduling software providers, email or communications service providers and IT support and hosting providers.

We may also share your data with other data controllers where necessary, such as insurers, professional advisers or regulators, or where we are required to do so by law or in connection with legal proceedings.

Whenever we share your data with processors or other controllers, we take steps to ensure that your data remains protected and that only the minimum necessary information is disclosed.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we retain customer records, service histories and associated financial information for up to seven years after the end of the relevant financial year, to comply with our legal and tax obligations and to handle potential queries or disputes. Communications and enquiry records may be kept for a shorter period where they do not relate to completed services.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to you.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. These rights apply to all Rubbish Removal Camden customers in our service area, subject to certain limitations and exemptions in the law.

Right of access: You can request confirmation that we hold personal data about you, and request a copy of that data along with information about how we use it.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, for example while we investigate a concern you raise about its accuracy.

Right to object: You can object to processing that is based on our legitimate interests, including profiling based on those interests. We will stop the processing unless we have compelling legitimate grounds to continue, or the processing is required for legal claims.

Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transfer it to another controller where technically feasible.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns.

Security Of Your Data

We implement appropriate technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, staff training, secure storage practices and regular review of our procedures. While we take reasonable steps to protect your data, no method of transmission or storage is completely secure, and residual risks may remain.

International Transfers

Where any of our service providers or systems involve transferring personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures recognised under data protection law, to protect your rights and freedoms.

Updates To This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services, in technology or in applicable law. The updated version will apply from the date it is issued. We recommend that you review this Privacy Policy periodically so that you remain informed about how we process your personal data.

How To Contact Us About Privacy

If you have any questions about this Privacy Policy, about how we handle your personal data, or if you wish to exercise any of your data protection rights, please contact us using our published customer contact details and address your request to the Data Protection Contact at Rubbish Removal Camden.